Privacy Policy

EventInFlow Effective date: February 23, 2026

This Privacy Policy explains how EventInFlow ("EventInFlow", "we", "us", or "our") collects, uses, and shares information when you access or use our websites, applications, and related services (collectively, the "Services").

If you have questions about this policy, contact us at support@eventinflow.com.

1. Information We Collect

A. Information you provide

  • Account information: name, email, password, company name, role, and profile details.
  • Contact information: phone number (if you choose to add it, including for optional SMS notifications).
  • Business data you upload: event details, schedules, staffing assignments, client and lead information, invoices, inventory, and other operational data you choose to store in EventInFlow.
  • Support communications: information you provide when you contact support or otherwise communicate with us.

B. Payment information (Stripe)

Payments are processed by third-party payment processors such as Stripe. We do not store full credit card numbers. Stripe may collect payment card details and related transaction information to process payments and prevent fraud.

C. Information collected automatically

  • Device and usage data: IP address, browser type, device identifiers, pages viewed, and actions taken in the Services.
  • Cookies and similar technologies: we use cookies to operate the Services and improve performance.

D. Analytics (current or future)

We may use analytics providers such as Google Analytics to understand how users interact with the Services. These providers may use cookies and similar technologies to collect usage data.

E. Sensitive Personal Information

Certain users may provide sensitive personal information, including tax identification numbers (such as SSNs or EINs), for payroll, contractor reporting, or tax compliance purposes.

We treat this information as highly confidential and implement additional safeguards designed to protect it. Sensitive information is encrypted in transit using HTTPS/TLS and is stored using secure infrastructure with restricted access controls.

2. How We Use Information

We use information to:

  • Provide, maintain, and improve the Services.
  • Create and manage accounts and authenticate users.
  • Process payments, manage subscriptions, and provide billing support.
  • Send transactional communications related to your account and use of the Services.
  • Provide customer support and respond to requests.
  • Detect, prevent, and investigate fraud, security incidents, and misuse.
  • Comply with legal obligations and enforce our terms.

3. SMS Notifications (Optional)

If you opt in, EventInFlow may send transactional SMS messages related to work schedules and shift updates. These messages are intended for staff users and are not promotional.

  • Message frequency: varies based on scheduling activity.
  • Costs: message and data rates may apply.
  • Opt out: reply STOP to opt out at any time, or disable SMS notifications in your account settings.
  • Help: reply HELP for help.
  • No sale of phone numbers: we do not sell or share mobile numbers for marketing.

4. How We Share Information

We do not sell your personal information. We may share information with:

  • Service providers: vendors that help us operate the Services (hosting, analytics, customer support tools, email delivery, SMS delivery, and payment processing).
  • Payment processors: such as Stripe, to process transactions.
  • SMS providers: such as Twilio, to send transactional messages if you opt in.
  • Legal and compliance: if required by law or to protect rights, safety, and security.
  • Business transfers: if we are involved in a merger, acquisition, financing, or sale of assets.

5. Data Retention

We retain information for as long as necessary to provide the Services and for legitimate business purposes, such as complying with legal obligations, resolving disputes, and enforcing agreements. You may request deletion of your account, subject to certain exceptions.

Sensitive financial and tax information is retained only as long as necessary for legal, accounting, and compliance purposes and is securely deleted when no longer required.

6. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information. No security measures are perfect, and we cannot guarantee absolute security.

Security and Access Controls

EventInFlow uses administrative, technical, and organizational safeguards designed to protect personal information, including sensitive data such as tax identification numbers.

  • Encryption in transit via HTTPS/TLS.
  • Role-based access controls within the platform.
  • Restricted internal access to sensitive data.
  • Monitoring for unauthorized access and security events.

While we implement reasonable safeguards, no system can guarantee absolute security.

7. Your Choices

  • Account information: you can update certain account details in your profile settings.
  • SMS preferences: you can opt out by replying STOP or disabling SMS in settings.
  • Cookies: you can manage cookies via your browser settings. Some features may not work properly without cookies.

8. Children's Privacy

The Services are not intended for children under 13 (or the minimum age required by your jurisdiction). We do not knowingly collect personal information from children.

9. International Users

If you access the Services from outside the United States, your information may be processed in the United States or other jurisdictions where our service providers operate.

10. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will post an updated version and revise the effective date above.

11. Contact Us

Email: support@eventinflow.com